Category: Useful Links

Making an Appointment

We endeavor to provider efficient & effective service at all times. You can either call to book an appointment or use our online instant booking system. Please note, you don’t need a referral letter from your doctor to see us. If you need to speak to us, please leave us a message and be patient, we will phone you back as soon as we are able.

Arrival at Clinic

Please arrive 10-15 minutes before your scheduled appointment.  Arriving early will give you time to complete any necessary paperwork and relax before your treatment.

Late Arrival & Cancellation Policy

We will do everything we can to ensure you receive your full treatment time. However, if you arrive late and we have appointments immediately after, we may only be able to offer you your remaining time however we retain the right to charge full treatment fee.

If you need to cancel or reschedule your booking, please contact us as soon as possible to avoid a cancellation fee. A cancellation fee of $30 will be charged unless 12 hours notice is given before your scheduled appointment. Please note that missed appointments will result in you being charged the full amount of the session booked. And we may require pre-payment of future appointments to confirm them. We are happy to provide text messages reminder, one day prior to your appointment.

Health Fund Rebate

You may eligible to claim a rebate from your private health insurance company for acupuncture, remedial massage and Chinese herbal medicine consultation by registered practitioners. Rebates are available from most health fund including Medibank, HBF, Bupa and more. For more rebate information, we recommend you contact your health fund directly prior to making a booking. HICAPS is available in our clinics, please remember to bring your health fund card with you.

Please note: Not all practitioners are claimable or registered with every health fund. When booking please ask for a practitioner who is registered with your Health Fund. It is your responsibility to contact your insurer to check you are covered.

Payment

We accept cash, EFTPOS card, and credit card but sorry we DON’T take the cheque, American Express, JCB and Dinners Club cards. HICAPS is also available in our clinics.

Workers Compensation / Motor Vehicle Accident Insurance

We provide treatments for clients who have suffered an injury in a motor vehicle accident (MVA) or at work.  Please contact your insurance company prior to your appointment, and bring the doctor’s referral letter along with other required paperwork and any relevant previous reports to your consultation.

Things to do prior to attending treatments:

• Lodgment of your claim and obtaining claim number for us to invoice
• Current referral from your GP (doctor) for acupuncture or other treatments we provided
• If you attend our clinic without a referral then you will be billed as a full fee paying patient
• We will confirm with ICWA/Insurance Company if your claim has been accepted. However, it can take up to 6-8 weeks for ICWA/Insurance Company to accept liability
• The ICWA/Insurance Company will reimburse any treatment invoices to you once the claim has been accepted
• If your claim is not accepted, it is your sole responsibility to pay all expenses incurred for your treatment

For more information regarding your Motor Vehicle Injury claim please contact: http://www.icwa.wa.gov.au

For Workers compensation system please contact Work Cover WA on http://www.workcover.wa.gov.au

Remedial Massage Prepaid Package

3* 60mins treatments                                $305   Save $10

5* 60mins treatments                                $479   Save $46

10* 60mins treatments                              $919   Save $131

     Terms & Conditions

• Health fund rebate available with the invoice.
• The card is treated like cash, as lost or stolen card cannot be replaced or refunded.
• No stamped loyalty card issued.
• Cannot be conjunction with any other offers.
• All pre-paid packages expire 6 months from the date of purchase.
• Prepaid package is non-refundable or exchangeable.
• Offer may be withdrawn at any time.
• All rights reserved by Acurepoint Health Clinic.

Acupuncture Prepaid Package

We offer the prepaid package for our acupuncture treatments. The purpose of the packages is to make treatments more accessible and affordable for patients that are well informed about treatments and benefits and have decided to continue treatment. No packages are sold to ‘lock in’ any patient to the treatment they do not desire or mislead patients about benefits of treatment. The package may vary depend on individual conditions. Packages are non- refundable and non-transferable.

Acupuncture

Initial Consultation and Treatment                                              $110

Standard Consultation and Treatment                                       $90

Initial Wellness Acupuncture                                                           $145

Standard Wellness Acupuncture                                                    $120

Additional treatments

Cupping /Scraping /Tui Na                                                               $40/ea

Remedial Massage

Remedial Massage — 30mins                                              $75

Remedial Massage — 45mins                                              $90

Remedial Massage — 60mins                                              $105

Remedial Massage — 90mins                                              $180

Remedial Massage — 120mins                                            $210

Pregnancy Massage — 60mins                                             $90

Lymphatic Drainage Massage  — 60mins                         $125

Lymphatic Drainage Massage — 90mins                          $195

Rejuvenating Hot Stone Facial  — 60mins                       $125

Chinese Herbal Medicine 

Initial Chinese Medicine Consultation                            $45

Standard Chinese Medicine Consultation                     $25

Chinese Herbal Medicine                                                      From $35/week

Herbs are charged separately, should they be required. Our Chinese herbal includes granulated power or patent herbal pills.

Health fund Rebate

You may eligible to claim a rebate from your private health insurance company for acupuncture, remedial massage and Chinese herbal medicine consultation by registered practitioners. For more rebate information, we recommend you contact your health fund directly prior to making a booking.

Please note that not all practitioners are claimable or registered with every health fund. When booking please ask for a practitioner who is registered with your Health Fund. It is your responsibility to contact your insurer to check you are covered.

Gift Vouchers

Gift Vouchers is available in our clinic. A perfect gift for any occasion! A great idea for birthdays, mothers day, fathers day, valentine’s day, Christmas or just to say thank you to someone special.

First Appointment

The following suggestions are provided to help you have a safe and relaxing experience with your treatment. If you have any questions, please contact us prior to your first visit.

• Be sure to arrive at your appointment early. Arriving early will give you time to complete any necessary paperwork and relax before your treatment.
• Bring a list of current medications and try to come to the appointment in a relaxed state of mind so as to help your body accept the treatment to its fullest.
• It is best to eat a light meal or snack an hour or two prior to your appointment – you will be most comfortable if you are neither hungry nor stuffed. Also don’t eat or drink anything that can discolor your tongue (coffee, mints, soft drinks, etc).
• Do not brush or scrape your tongue when you brush your teeth before acupuncture.
• Avoid alcohol on the day of your treatment. Acupuncture is not performed on intoxicated individuals due to the increased risk of shock. It is also not advisable to become intoxicated shortly after treatment.
• Please wear loose, comfortable clothing with pants that can be rolled up to the knee.

Post-Treatment Care

We hope these tips can help to improve your comfort and enhance the effect of your treatment after your visit to our clinic. As always, if you have any questions please don’t hesitate to contact our clinic and practitioners.

• During and after your treatment you may feel relaxed, slightly “spacey”, or pleasantly energized. Some people feel nothing at all. All of these reactions are considered normal.
• In the hours after a treatment, your body is still going through a physiological rebalancing process. To maximize the treatment effect, avoid vigorous exercise, hot tubs, and drugs or alcohol for several hours.
• Sometimes bruising, small lumps or pain may occur after treatment. This is an indication of the body clearing out stagnation of the toxins. It will usually clear within a few days.
• Some people often can feel a little light-headed after a treatment. This is normal as it is the result of the endorphins released during the treatment.
• Drink two or three extra glasses of room temperature water following the session to allow for any toxins to be flushed out, particularly after the massage.
• The last but not least is stay warm. We also recommend a warm neck pillow for at-home relaxation.
• You may notice relief of your health concern in the hours or days following your session or it may take several sessions to experience a change. In the majority of cases, a clear benefit is evident within 3-4 sessions (although more sessions may be required to thoroughly resolve the problem).