Making an Appointment
We endeavor to provider efficient & effective service at all times. You can either call to book an appointment or use our online instant booking system. Please note, you don’t need a referral letter from your doctor to see us. If you need to speak to us, please leave us a message and be patient, we will phone you back as soon as we are able.
Arrival at Clinic
Please arrive 10-15 minutes before your scheduled appointment. Arriving early will give you time to complete any necessary paperwork and relax before your treatment.
Late Arrival & Cancellation Policy
We will do everything we can to ensure you receive your full treatment time. However, if you arrive late and we have appointments immediately after, we may only be able to offer you your remaining time however we retain the right to charge full treatment fee.
If you need to cancel or reschedule your booking, please contact us as soon as possible to avoid a cancellation fee. A cancellation fee will be charged unless 24 hours notice is given before your scheduled appointment. Please note that if you simply do not show up to your appointment, we may require pre-payment of future appointments to confirm them. We are happy to provide text messages reminder, one day prior to your appointment.
Health Fund Rebate
You may eligible to claim a rebate from your private health insurance company for acupuncture, remedial massage and Chinese herbal medicine consultation by registered practitioners. Rebates are available from most health fund including Medibank, HBF, Bupa and more. For more rebate information, we recommend you contact your health fund directly prior to making a booking. HICAPS is available in our clinics, please remember to bring your health fund card with you.
Please note: Not all practitioners are claimable or registered with every health fund. When booking please ask for a practitioner who is registered with your Health Fund. It is your responsibility to contact your insurer to check you are covered.
We accept cash, EFTPOS card, and credit card but sorry we DON’T take the cheque, American Express, JCB and Dinners Club cards. HICAPS is also available in our clinics.
Workers Compensation / Motor Vehicle Accident Insurance
We provide treatments for clients who have suffered an injury in a motor vehicle accident (MVA) or at work. Please contact your insurance company prior to your appointment, and bring the doctor’s referral letter along with other required paperwork and any relevant previous reports to your consultation.
Things to do prior to attending treatments:
- Lodgment of your claim and obtaining claim number for us to invoice
- Current referral from your GP (doctor) for acupuncture or other treatments we provided
- If you attend our clinic without a referral then you will be billed as a full fee paying patient
- We will confirm with ICWA/Insurance Company if your claim has been accepted. However, it can take up to 6-8 weeks for ICWA/Insurance Company to accept liability
- The ICWA/Insurance Company will reimburse any treatment invoices to you once the claim has been accepted
- If your claim is not accepted, it is your sole responsibility to pay all expenses incurred for your treatment
For more information regarding your Motor Vehicle Injury claim please contact: http://www.icwa.wa.gov.au
For Workers compensation system please contact Work Cover WA on http://www.workcover.wa.gov.au